This Shipping Policy explains how HONG KONG HAOJING TRADING LIMITED (“we,” “us,” or “our”) processes, ships, and delivers orders placed through our website. It applies to all retail and wholesale customers, regardless of destination. By placing an order, you agree to the shipping terms described below. If you have any questions, contact our support team at contact@dxbbflyer.com.
1. Order Processing Time
All orders are processed and dispatched from our warehouse in Hong Kong SAR. We aim to process orders within 1-3 business days after payment confirmation, excluding weekends and Hong Kong public holidays. During peak seasons or promotional periods, processing may take up to 5 business days.
Please note that order processing time is separate from delivery time. Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number.
2. Shipping Destinations
We ship to most countries worldwide. However, due to legal restrictions, carrier limitations, and international regulations, we are unable to deliver to the following destinations:
- Burundi
- Cuba
- North Korea
- Sudan
- Afghanistan
- Belarus
- Libya
- Myanmar
- South Sudan
- Iraq
- Somalia
- Syria
- Ukraine
- Venezuela
- Yemen
- Iran
- Russia
This list may be updated from time to time without prior notice. If you place an order to one of these destinations, it will be canceled and any payment received will be refunded in full. We apologize for any inconvenience.
3. Shipping Methods and Carriers
We partner with reliable international carriers and postal services to deliver your orders. The available shipping methods depend on the destination, package weight, and order value. Common options include:
- Standard International Shipping: Typically via registered airmail or tracked postal service. Delivery usually takes 10-20 business days after dispatch, depending on the destination.
- Express Shipping: Via international courier services such as DHL, FedEx, or UPS. Delivery usually takes 3-7 business days after dispatch.
- Economy Shipping: Available for select destinations, using slower postal routes. Delivery may take 20-35 business days. This option may not include full tracking.
For wholesale and bulk orders, we may also arrange sea freight or air freight based on volume and cost considerations. Please discuss with our wholesale team at contact@dxbbflyer.com.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. We occasionally offer free standard shipping promotions for orders above a certain threshold, which will be displayed on our website if active.
For wholesale orders, shipping costs are quoted separately and included in the proforma invoice. We do not inflate shipping fees; any charges reflect carrier rates plus packaging and handling.
5. Delivery Time Estimates
Delivery times vary by destination and shipping method. The following are general estimates after dispatch:
- Asia Pacific: 3-10 business days
- North America: 5-15 business days
- Europe: 5-15 business days
- Middle East: 7-20 business days
- South America: 10-25 business days
- Africa: 10-30 business days
- Oceania: 5-15 business days
These are estimates only and not guaranteed delivery dates. Delays may occur due to customs clearance, weather, carrier backlogs, or other unforeseen circumstances. We are not liable for such delays, but we will assist you in tracking your package.
6. Order Tracking
Once your order has been dispatched, you will receive a tracking number by email. You can use this number on the carrier’s website to monitor your package’s progress. Tracking information may take 24-48 hours to become active after dispatch.
If you do not receive a tracking number within 5 business days of payment confirmation, please contact contact@dxbbflyer.com. We will investigate and provide an update.
7. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, VAT, or customs clearance fees levied by your destination country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
By placing an international order, you authorize us to act on your behalf in completing any customs declarations and agree to pay any applicable charges. If you refuse to pay customs fees and the package is returned to us, we will deduct return shipping and any customs fees from your refund. If the package is abandoned or destroyed, no refund will be issued.
Please check your local customs regulations before ordering, as some countries restrict certain cosmetic ingredients.
8. Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for packages delivered incorrectly due to an incorrect address provided by you. Please double-check all details, including apartment numbers, postal codes, and phone numbers.
If you realize an error after placing your order, contact us immediately at contact@dxbbflyer.com. We will try to correct the address before dispatch, but we cannot guarantee changes once the package is in transit. If a package is returned due to an incorrect address, re-shipment fees will apply.
9. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, refusal by the recipient, or customs rejection, we will notify you by email. You may choose to have the package re-shipped at your expense or receive a refund of the product price minus the original shipping cost and any return fees incurred.
10. Lost or Damaged Packages
We take care to package all orders securely. If your package arrives damaged, please take photos of the packaging and products before opening and contact us within 7 days of delivery. We will work with the carrier to file a claim and offer a replacement or refund.
If your package is lost in transit and tracking shows no movement for more than 15 business days, contact us. We will initiate an investigation with the carrier. If the package is confirmed lost, we will reship your order or issue a full refund, including shipping costs.
Please note that Economy Shipping without full tracking may not be eligible for loss claims. We recommend selecting a tracked method for valuable orders.
11. Combined and Split Orders
If you place multiple orders that are due to ship to the same address, we may combine them into one package to reduce shipping costs. If an order contains items with different availability, we may split the shipment into multiple packages, with no additional shipping charge to you. We will notify you by email if a split occurs.
12. Change of Shipping Address After Dispatch
Once a package has been dispatched, we cannot change the delivery address. If the carrier offers an address change service, you may contact them directly using your tracking number. We are not responsible for packages delivered to the original address if you fail to update it in time.
13. Shipping for Wholesale and Bulk Orders
Wholesale and bulk orders may have different shipping arrangements. We will confirm the shipping method, cost, and estimated delivery date on the proforma invoice. Large orders may be shipped via air freight or sea freight to reduce costs. We will prepare all necessary export documentation, including commercial invoices and packing lists.
Wholesale customers are responsible for import duties and taxes in their country unless otherwise agreed in writing. We do not provide delivery duty paid (DDP) service unless explicitly requested and quoted.
14. Restricted Items and Compliance
Some of our products may contain ingredients that are restricted in certain countries. It is your responsibility to ensure that the products you order can be legally imported into your country. We are not liable for packages seized by customs due to prohibited items.
We comply with all applicable export regulations from Hong Kong SAR and will refuse any order that appears to violate these regulations.
15. Contact Us
If you have any questions about this Shipping Policy or need help with your order, please contact:
HONG KONG HAOJING TRADING LIMITED
Address: RM 5003, 5/F, YAU LEE CENTRE,45 HOI YUEN ROAD, KWUN TONG,HONG KONG
Email: contact@dxbbflyer.com
Hong Kong SAR
Our support team is available Monday through Friday, excluding Hong Kong public holidays, and aims to respond within 2 business days.
By placing an order on our website, you acknowledge that you have read and agreed to this Shipping Policy.