This Privacy Policy explains how HONG KONG HAOJING TRADING LIMITED (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, or interact with our customer support team. It applies to all users, including retail customers and wholesale partners, regardless of their location. We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the Hong Kong Personal Data (Privacy) Ordinance and, where applicable, the General Data Protection Regulation (GDPR). By using our website or purchasing our products, you agree to the practices described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect several types of information to provide and improve our services. This includes information you provide directly, information collected automatically, and information from third parties.
1.1 Information You Provide Directly
- Contact details: your name, email address, phone number, shipping address, and billing address.
- Account credentials: username and password when you register an account.
- Order information: products purchased, quantities, order value, and transaction history.
- Payment information: payment method details, billing address, and other verification data. Note: full credit card numbers are processed by third-party payment processors and are not stored on our servers.
- Wholesale application details: business name, business type, website or social media links, estimated order volume, and any documents you submit for verification (e.g., business license).
- Communications: any messages, feedback, reviews, or inquiries you send to us via email or contact forms.
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical and usage data, including:
- Device information: IP address, browser type, operating system, device model, and screen resolution.
- Usage data: pages visited, products viewed, time spent on pages, referral sources, and click-through behavior.
- Cookies and similar technologies: as described in our Cookie Policy, we use cookies, web beacons, pixels, and local storage to collect information about your browsing activity.
- Location data: approximate geographic location derived from your IP address to determine shipping eligibility and currency display.
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment processors: confirmation of payment status and fraud risk scores.
- Shipping carriers: delivery confirmation and tracking updates.
- Marketing partners: aggregated demographic or interest data to improve ad targeting.
- Fraud prevention services: risk assessment data to protect against unauthorized transactions.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order processing and fulfillment: to confirm, process, and deliver your orders, including communicating with you about order status.
- Customer support: to respond to inquiries, resolve issues, and provide after-sales service.
- Account management: to create and maintain your account, authenticate logins, and manage preferences.
- Payment processing: to verify payment details, prevent fraud, and process refunds.
- Marketing and promotions: with your consent where required, to send newsletters, promotional offers, and product recommendations. You may opt out at any time.
- Wholesale account management: to evaluate applications, manage bulk orders, and provide dedicated support to business partners.
- Website improvement: to analyze usage trends, improve site performance, and develop new features.
- Legal compliance: to comply with applicable laws, respond to legal requests, enforce our Terms of Service, and protect our rights.
3. Legal Bases for Processing (For EEA and UK Users)
If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:
- Performance of a contract: processing necessary to fulfill your order or provide services you have requested.
- Legitimate interests: processing for fraud prevention, website security, business analytics, and improving our services, provided these interests are not overridden by your rights.
- Consent: for sending marketing communications or placing non-essential cookies, where required by law.
- Legal obligation: processing necessary to comply with tax, accounting, or other regulatory requirements.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with the following categories of recipients:
- Service providers: third-party companies that assist us with payment processing, shipping, email delivery, website hosting, analytics, and fraud prevention. These providers access only the data necessary to perform their functions and are contractually obligated to protect your information.
- Professional advisers: lawyers, accountants, and auditors who may need access for compliance or legal purposes.
- Government authorities: when required by law, subpoena, or other legal process, or to protect our rights and safety.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before any such transfer occurs.
With your explicit consent, we may also share information for other purposes not listed above.
5. International Data Transfers
Our company is headquartered in Hong Kong SAR, and we serve customers worldwide. Your personal information may be transferred to and stored on servers located in Hong Kong, the United States, Europe, or other jurisdictions. These countries may have data protection laws that differ from those in your home country.
When transferring personal data across borders, we take appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms, to ensure a comparable level of protection. By using our services and providing your information, you consent to such transfers.
Please note that we do not ship to, and therefore do not intentionally collect personal data from residents of, the following countries and regions: Burundi, Cuba, North Korea, Sudan, Afghanistan, Belarus, Libya, Myanmar, South Sudan, Iraq, Somalia, Syria, Ukraine, Venezuela, Yemen, Iran, and Russia. If you are located in one of these areas, your account may be restricted, and we will not process your orders.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Retention periods vary depending on the type of data:
- Order and transaction records: retained for at least 7 years to comply with tax and accounting regulations.
- Account information: retained while your account is active. If you close your account, we will delete or anonymize your data within 90 days, unless legal obligations require otherwise.
- Marketing preferences: retained until you unsubscribe or request deletion.
- Analytics data: retained in aggregated form for up to 24 months.
After the applicable retention period, we will securely delete or anonymize your personal information.
7. Security Measures
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our server.
- PCI-DSS compliant payment processing through certified third-party providers.
- Regular security audits and vulnerability scanning.
- Access controls limiting employee access to personal data on a need-to-know basis.
- Secure password storage using hashing algorithms.
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach where required by law.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: request a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete information.
- Erasure: request deletion of your personal data, subject to legal retention requirements.
- Restriction: request limited processing of your data in certain circumstances.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests or for direct marketing.
- Withdrawal of consent: withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at contact@dxbbflyer.com. We will respond within 30 days. We may ask for proof of identity to verify your request. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
9. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising. For detailed information about the types of cookies we use, how long they remain on your device, and how you can manage your preferences, please review our Cookie Policy. By continuing to use our website, you consent to the use of cookies as described therein.
10. Children’s Privacy
Our website is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data without parental consent, we will take steps to delete such information promptly. If you believe a child has submitted data to us, contact contact@dxbbflyer.com.
11. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms, payment gateways, or carrier tracking pages. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated version on this page and indicate the revision date at the top. If we make material changes, we will provide notice via email or a prominent banner on our website where required. Your continued use of our services after the effective date constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
HONG KONG HAOJING TRADING LIMITED
Address: RM 5003, 5/F, YAU LEE CENTRE,45 HOI YUEN ROAD, KWUN TONG,HONG KONG
Email: contact@dxbbflyer.com
Hong Kong SAR
Our support team will respond to privacy-related inquiries within 2-3 business days. For EU/UK users, you may also contact our designated representative at the same email address.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.